Getting help with Ridgeback.

One

Write to us

Email rob@not-hotdog.com. Say which app you use (iPhone, Android, Mac or Linux), what you were doing, and what happened. Writing from the address on your account helps us find it.

Never send a password or a sign-in code. Nobody at Ridgeback will ask for one.

Two

Report a bug from the app

Open Settings, then Bug reports & feature requests. Describe the problem and attach a screenshot if it helps. The report includes the app version and your device model, so we can see which release it is in. It goes to the people who run Ridgeback and never into a conversation.

Three

Your account

• Forgot your password

  On the sign-in screen, choose Forgot your password? and follow the link in the email. The link works for 30 minutes.

• Delete your account

  In the app, open Settings, then Clear your record. Without the app, follow the account deletion steps.

• See, correct or copy your data

  The privacy policy says what Ridgeback holds and how to ask for a copy, a correction or a deletion.

Four

How it works

How to use Ridgeback walks through homes, conversations, photos, safe mode and bringing your own model or storage. The release notes say what changed in each version, and the Data and AI Transparency page says what Bobby reads and where each kind of data goes.