Delete your account and personal data
You can make this request in Ridgeback or by email. You do not need to reinstall the app to ask for deletion.
In the app
- Open Settings, then Clear your record.
- Choose Delete account and personal data.
- Read the confirmation and choose Delete my account.
If your build does not show this control, use the email option below.
Without the app
Email rob@not-hotdog.com with the subject “Ridgeback account deletion,” preferably from the email linked to your account. Include that account email if you are writing from another address. We will verify ownership before deleting anything. Do not send passwords or sign-in codes.
What happens
Your access ends when deletion is accepted. Your Personal Space and personal messages are removed from use, and personal files are queued for deletion. Shared household records may remain with your identity removed. Storage deletion can take longer if a provider is unavailable; failed removals are retried.
If you are a shared home's last manager, first give another member management access or close that home. This prevents the remaining members from being left with a home nobody can manage.
Backups and other retained copies are described in the privacy page. Email the same contact to ask about a pending request or specific data.